Navigation menu has moved
Use this menu to move through the Support website. We relocated the items from Tools and Resources to this menu.
A PTC Technical Support Account Manager (TSAM) is your company's personal advocate for leveraging the breadth and depth of PTC's Global Support System, ensuring that your critical issues receive the appropriate attention quickly and accurately.
In another tab/window you have switched to a different account ().
Your active customer number ( - ) is not your primary association.
Would you like to switch to your primary association now ()?
| Process |
Retrieve the Windchill license files with the built-in License Management Utility.
Use the License Management Utility to get the host ID to retrieve the license file.
You can retrieve and manage a Windchill license in the online or offline mode.
The online mode automates the license management lifecycle. The Windchill software links directly to the License Management Portal and retrieves the license file. Our backend server synchronizes with online Windchill systems every 24 hours to detect and update subscriptions and entitlements.
The offline mode is useful when your Windchill instance works offline or cannot communicate with the PTC backend system. Retrieve and download a local copy of the license file from the License Management Portal, then point to it during installation.
When you retrieve the license file, select “uncapped license” if you are starting with a temporary license. Review the uses and requirements of uncapped licenses.
Instructions on retrieving a Windchill license are on the Licensing HUB at the link below.
For help with installation or configuration, open a support case.
Recommended resources