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Manage and monitor software
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Services and expertise
Support
Manage and monitor software
Learn
Services and expertise

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Customer Support Guide

PTC License Management (LM) provides the following services for obtaining and managing your PTC software products and licenses.

  • Codes for new software orders.
  • Access to PTC software license information, including the ability to request a current license pack, access or modify current address and contact information, and request a Customer Detail Report.
  • Ability to modify existing license configurations, including removing and reinstalling software when replacing obsolete machines, consolidating licenses to a single server, and moving options from one license to another.

The PTC LM Web tools provide the most efficient management of your licenses on the Support Website on ptc.com.  With the online tools you can perform almost every license management operation without calling a License Management representative.  You can also contact License Management by one of the following methods:

The PTC process for license distribution allows you to obtain the desired license configurations during the installation process.  The processes for placing a software order and obtaining license codes for a new software order follow.

Mathcad and License Management

Specific information for Mathcad customers on license management is on the Mathcad Licensing FAQ.  Contact License Management through the standard phone numbers and Website.