Log in
Support
Manage and monitor software
Learn
Services and expertise
Support
Manage and monitor software
Learn
Services and expertise

In another tab/window you have switched to a different account ().



Your active customer number ( - ) is not your primary association.

Would you like to switch to your primary association now ()?

Stay With Current

Customer Support Guide

The process of placing a software order with a PTC sales representative and the shipping of the order is as follows:

  • Place an order for new software with a PTC sales representative or authorized reseller.  No hardware or installation information is provided with the software order.
  • The order is entered into the PTC system and shipped to the designated address or delivered electronically.
  • Upon shipment, the “Ship To” contact on the order receives by e-mail a Shipment Confirmation Letter.  This letter describes the contents of the order and provides the Sales Order Number (SON) you must use when you request a license code.