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Services and expertise
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Manage and monitor software
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Services and expertise

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PTC Customer Support Engagement Guide
Get to know PTC's Service Offerings and how to engage, interact and make the most of Technical Support.

Hours of Operation

Our Regional Support Centers provide local language support during local business hours when available:

 

 

North and South America Brazil Europe Asian Pacific Rim Japan

Hours of Operations

8am-8pm (EST)

8am-6pm (BRT)

8am-6pm (Central European Time)

8am-6pm (China Coast Time)

9am-6pm (Japan Standard Time)

Languages

English

Portuguese

English, German, French, Spanish, Italian, Portuguese

English, Mandarin, Korean

Japanese

 

Outside local business hours Support is provided in English.

 

NOTES:

  • Weekend support is provided to GoldPlus/Platinum Customers in English only for Severity 0 & Severity 1 cases.
  • Planned Weekend Support can be purchased by Gold Customers as required.