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PTC Customer Support Engagement Guide
Get to know PTC's Service Offerings and how to engage, interact and make the most of Technical Support.

Support Guide Release Notes

Wondering what's new with PTC's Support Engagement Guide? Check out our release notes to learn about the latest updates.

Release date Support Guide Updates
 April 2024
 March 2024
  • Added new page under Guidelines & Legal: ThingWorx andRequirements for ThingWorx Customization Support -

          Support for ThingWorx deployment in containerized architectures

January 2024

September 2023

 

 April 2023  

New Look & Feel:

 April 2023
  • Added customer feedback option leveraging "My PTC Assistant" in introduction page.