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Manage and monitor software
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Services and expertise
Support
Manage and monitor software
Learn
Services and expertise

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PTC Customer Support Engagement Guide
Get to know PTC's Service Offerings and how to engage, interact and make the most of Technical Support.

Place Software Order

The process of placing a software order with a PTC sales representative and the shipping of the order is as follows:

  • Place an order for new software with a PTC sales representative or authorized reseller.  No hardware or installation information is provided with the software order.
  • The order is entered into the PTC system and shipped to the designated address or delivered electronically.
  • Upon shipment, the “Ship To” contact on the order receives by e-mail a Shipment Confirmation Letter.  This letter describes the contents of the order and provides the Sales Order Number (SON) you must use when you request a license code.