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Manage and monitor software
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Services and expertise

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PTC Customer Support Engagement Guide
Get to know PTC's Service Offerings and how to engage, interact and make the most of Technical Support.

Obtaining License Codes for a New Software Order

PTC provides access to your licenses online after you have received your Shipment Confirmation Letter and CD shipment.  Most of PTC software orders are now delivered electronically, no shipment is made.  Use the following process to obtain your license codes:

  1. Locate your Sales Order Number (SON) on the Shipment Confirmation Letter or on the packing slip.
  2. Gather the hardware information (HOST ID) by starting the installation process or as outlined in Determining a Machine’s HOST ID.
  3. Access the Configure New Software tool.  A Web account with licensing privileges is required for access to this site.  To obtain a Web account, sign up online: New Account.
  4. Use the SON to access all of the products on that order.
  5. Select the products for installation and specify the cpu_id and hardware information.  Within one to two hours, a license pack is sent by e‑mail to the specified address.