Before you contact Technical Support, troubleshoot your issue by following the steps in the pre-contact checklist:

1. Visit the eSupport Portal. This website contains thousands of helpful information and technical documents, including:

Articles: Contain knowledge of PTC software solutions collected during problem solving. Article content is updated based on demand and usage
Historical documents: Suggested Techniques, FAQs, TANs, TPIs, which provide technical information on PTC software solutions. These documents are not updated.
Reference Documents: Help Centers, Installation Guides, Release Notes and more

2. Read relevant documentation to verify that you used the correct procedure to solve your problem.

3. Try to reproduce the issue by performing the same procedure again, using the minimum number of steps.

4. Determine if the issue also occurs in a newly created or a simpler model or object.

If you’re unable to solve the problem with these steps, record the following information before contacting Technical Support:

The environment in which the problem occurs, including:
- the product; for example, Creo Elements/Pro
- technical area or mode; for example, Detail, Assembly, Part, Structural and Thermal Simulation
- menu selections.
Your hardware type and model, operating system version, amount of RAM, and swap space.
Any messages that appear in the message or start window.

To determine a release and version, see the following table:

Product	Action
Arbortext Advanced Print Publisher	Click Help>About Arbortext Advanced Print Publisher.
Arbortext Architect, Editor, Styler	Click Help>About Arbortext>Version.
Arbortext Publishing Engine Interactive	Click Help>About Arbortext Publishing Engine Interactive>Version.
CADDS 5	Click and hold the CADDS 5 logo.
Creo Elements/Direct Drafting	Click Help>About CoCreate Drafting
Creo Elements/Direct Modeling	Click Help>About CoCreate Modeling
Creo Elements/Direct Model Manager or Drawing Manager	Click Help>About CoCreate Model Manager Click Help>About CoCreate Drawing Manager
Creo Elements/Direct WorkManager / DDM	Click Help>Info.
Creo Parametric	Click Help> About.
Creo Simulate	Click Help > About.
Creo Schematics	Click Help > About.
Creo View	Click Help> Technical Support Info.
FlexPLM	View the listing in the footer of the FlexPLM home page. Alternatively, review the contents of the file: <$WT_HOME>/web-root/jsp/main /FlexPDM_Version.properties.
Integrity	Please provide both Client and Server information: Client:Click Help > Aboutand note the build number Server:Navigate to the Integrity Server homepage (eg. integrity.ptc.com:7001) and note the build number from the bottom right section
InterComm EDAcompare	ClickTools > Settings. See theVersionbox.
InterComm EDAconduit	In EDA Generator, clickHelp > About and note the release, date code, and patch.
InterComm Expert	Click Help > About InterCommand note the release, date code, and patch.
Mathcad	Click Help > About Mathcad.
Optegra EPD.Connect	Click HELP > About EPD.Connect.
Optegra Vault (UNIX)	Use the UNIX command: more <$EPD_HOME>/data/edmvers.
Optegra Vault (Windows)	Use the Registry Editor: Regedit hkey_local_machine Software, Computervision, Vault server.
Windchill DynamicDesignLink Windchill PDMLink Windchill ProjectLink	Click About <Product Name>, where <Product Name> is the name of a Windchill Solution.
Windchill PartsLink	Browse to the server machine folder <PartsLink loadpoint>\version.

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